RETURNS, EXCHANGES, REPAIRS

One-Time Purchase:

We want you to be absolutely delighted with your Talisa Jewelry purchase. Therefore, we offer the following options for returns and exchanges within 30 days of the ship date. Free repairs are available within the warranty period.

Non-personalized pieces are eligible for a refund (a recycling fee of 15% applies) if returned within 30 days of the shipping date.

Personalized jewelry pieces are made especially for you and can be returned for either an exchange, store credit or a refund (a recycling fee of 15% applies) within 30 days of of the shipping date. If an error occurs on our end, we will exchange the item free of charge, issue a store credit, or provide a refund without any fees.

To initiate an exchange or return, please contact our customer service team at support@talisa.com.

We value your loyalty and are committed to providing exceptional service.

Exchange: Should you wish to exchange your item, you have the flexibility to choose from our collection and stay within the same budget. For each specific order, you can initiate an exchange only once.

To begin the exchange process, please select the new item you desire in the same price range as the original order and contact our support team at support@talisa.com.
Repair: During the 100-day warranty period after the purchase, repairs are free. When this period has expired, we can no longer tell whether the damage was caused by a production defect or personal use. Beyond the warranty period, we continue to provide repair services, though a fee might be applicable.

If your item is damaged, please email us at support@talisa.com, attach a clear image of the damaged item, and describe the issue.
Store Credit: If you'd like to receive a store credit for your return, please contact our support team at support@talisa.com within 30 days of the ship date. Once we receive your return, we will issue a store credit for your future purchases.
Refund: If your purchase doesn't meet your expectations, we're more than happy to issue a refund within 30 days of the shipping date. A 15% recycling fee will be applied to all returned items. This fee is crucial for personalized items, as they are uniquely created for you.

To initiate a refund, please reach out to our support team at support@talisa.com.
Return Label: To safeguard both our jewelry and your return package, we will provide you with a return label to ensure that your package reaches the correct address (for refunds, the cost of the label is included into the recycling fee). Please ship the item to us within 10 days of receiving the return label.

To receive a return label, please contact our customer support team at support@talisa.com.
Plating and Vermeil Care Guarantee: We stand behind the quality of our gold-plated and gold vermeil jewelry. Normal light fading of the gold layer after 6 months is expected with regular wear and is not considered a defect. However, if your item shows unusual plating wear beyond this timeframe, we are happy to offer a free remake.

VIP Members:

Our VIP members are entitled to an exclusive benefit: free returns within 1 year from the ship date, as long as they maintain their VIP status.

This means you can return any item without incurring any additional fees, giving you a hassle-free shopping experience.

Exchange: Should you wish to exchange your item, you have the flexibility to choose from our collection and stay within the same budget. For each specific order, you can initiate an exchange only once.

To begin the exchange process, please select the new item you desire in the same price range as the original order and contact our support team at support@talisa.com.
Repair: During the 1 year warranty period after the purchase, repairs are free. When this period has expired, we can no longer tell whether the damage was caused by a production defect or personal use.

If your item is damaged, please email us at support@talisa.com, attach a clear image of the damaged item, and describe the issue.
Store Credit: If you'd like to receive a store credit for your return, please contact our support team at support@talisa.com within 1 year of the shipping date. Once we receive your return, we will issue a store credit for your future purchases.
Refund: If your purchase doesn't meet your expectations, as a VIP member, we're happy to provide:
- Store credit equivalent to the points spent;
- A refund for the amount not covered by the store credit.
This is available within 1 year from the shipping date (as long as you stay a VIP member).

To initiate a refund, please reach out to our support team at support@talisa.com.
Free Return Label: VIP members receive a return label at no cost. To safeguard both our jewelry and your return package, we will provide you with a return label to ensure that your package reaches the correct address. Please ship the item to us within 10 days of receiving the return label.

To receive a return label, please contact our customer support team at support@talisa.com.
Membership Fee Refund: Membership fees paid for enjoying VIP program's offers and perks are reflected as store credit in the VIP account. VIP members are eligible to store credit refunds.

To request a refund of store credit within the 1-Year Period, please contact support@talisa.com; we will be happy to refund you.
Plating and Vermeil Care Guarantee: We stand behind the quality of our gold-plated and gold vermeil jewelry. If your item shows plating wear within 1 year of delivery, we are happy to offer a free remake.

Box Members:

After you try on your new jewelry, go to your account to easily purchase the items you want to keep and mark the ones you’re going to return.

Try-On Period: You have 7 days to try your new jewelry on and decide what to keep. If your return is not postmarked by the end of the try-on period, we will assume you’re keeping everything and bill you for the full order. If you need more time, you can extend the try-on period for 3 days from within your account.
Return Label: Each Box contains a prepaid return label - use it to send any item you did not love back. You can drop your returns off at the post office or in a blue USPS mailbox.
Return: Only purchases that are returned in original condition (no damage) are eligible for a refund. Our return policy for Boxes:
- Box items returned in original condition within 30 calendar days of purchase (end of the try-on period) are eligible for a full refund.
- Box items returned after 30 calendar days will be subject to a 30% restocking fee.
- We do not accept returns after 60 days.
After receiving your eligible return, we’ll process refunds back to your original payment method within 5-7 business days.
Damaged Items: If you received a damaged item in your Box, let us know as soon as possible via support@talisa.com before returning it. Otherwise it won’t be eligible for a refund.
Exchange: If you’d like to exchange an item from your Box, you can initiate an exchange through support@talisa.com. You have the flexibility to choose from our collection and stay within the same budget. For each specific Box order, you can initiate an exchange only once.

CANCELLATION POLICY

If you would like to cancel your purchase, please contact us at support@talisa.com.

Since each item is uniquely made for our customers and we start production straight away, kindly inform us within 48 hours of placing your order if you wish to cancel.

Cancellation is only possible before the item has shipped. We will process cancellations on the day your cancellation request is received. Your refund approval can take up to 7 days.

Talisa Jewelry reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. For inquiries regarding cancellations or any of our other policies, please email us at support@talisa.com.