If you are unsatisfied with your purchase, you have the option to return it for a refund. To learn more, check the Return Policy.
Any item purchased from Talisa Jewelry can be returned, including personalized items.
To get in touch with us concerning a return or cancellation, please email us at support@talisa.com.
If you would like to return an item for a refund or exchange simply email us at support@talisa.com. Within 24 hours one of our customer service reps will follow up with you with details on how to receive your refund or exchange your order.
Once we receive the returned product from you, your refund will be processed and it will be placed back in the account that you purchased the item from within 3-5 business days.
To return or exchange a gift please email us at support@talisa.com. One of our customer service reps will follow up with you within 24 hours with instructions on how to proceed with the refund or exchange process.
Yes, you can easily cancel any order you make. If you would like to cancel your purchase, please contact us at support@talisa.com with your order number and full name. Cancellations will be processed on the day we receive your cancellation request.
As most of our jewelry items are personalized making your special and unique piece is something that is included in the shipping time frame.
From the day that your order is placed shipping in the United States and Canada takes 2-3 weeks and international orders take 3-4 weeks.
We offer free shipping on all of our jewelry at no minimum cost at all.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped.
Each customer is responsible for any customs charges that may be applied to international shipments. Talisa Jewelry has no control over these charges and is not responsible for any actions taken by customs or delivery services.
You can quickly and easily check the status of your order in your Talisa Account. Simply login to your account first. Click on the ‘My account’ link on the bottom bar of the homepage. Once you are logged in click on “My Orders” in the menu list on the left hand side of the page.
If you haven't created an account with us you can go into the link below to fill in your information and check the status of your order: https://www.talisa.com/sales/guest/form/
If the link is not yet active when you receive our email, please allow 24 to 48 hours for the system to update. Tracking numbers need time to become activated by the carrier's tracking system.
If you can not see your order in your account, it usually means that you created an account with us after you submitted your order as a guest. Please send us an email about this issue at support@talisa.com and we will quickly link your order to your account and you will be able to view it there.
To fix an order just send us an email with your order number and the customer name of the order to support@talisa.com and we will take care of updating your order. Please note, making changes to an order might affect the delivery date.
If you did not receive an order confirmation email please send us an email at support@talisa.com with your full name and one of our customer service reps will get back to you quickly with all of your order information.
We have a short guide on our website to assist you in measuring your ring size: https://www.talisa.com/ring-size. For best results, you should measure a ring that you own and compare its diameter with our sizer.
The quantity of birthstones on each piece of jewelry is standard and is shown on each product page. Unfortunately, we can not add any additional birthstones if you reached the limit.
For all of our rings, bracelets and horizontal style necklaces the order of the birthstones is from left to right. For vertical style necklaces the order of the birthstones is from top to bottom.
Yes, all of our silver jewelry is sterling silver stamped with 925.
We buy our silver from United Precious Metal Refining, which makes all of its products in the USA.
Our silver jewelry is made with Alloy S 88 that is De-Ox and has high tarnish resistance.
Clean water will not affect the color of your silver however the chemicals within water may affect the color. To keep your jewelry in the best condition we recommend removing your jewelry pieces before showering or going swimming. Different soaps and shampoos may contain chemicals that can affect the color of the silver.
Also, things like chlorine in swimming pools and salt in the sea can also affect the color of your jewelry. However, if your silver jewelry does begin to change color, it is simple enough to clean with a silver polish. It can do wonders!
Our gold-plated and vermeil pieces are crafted to exceed U.S. standards — gold vermeil contains 3.0 microns of gold over sterling silver (U.S. standard: 2.5 microns) and gold-plated items contain 1.5 microns of gold over sterling silver (industry standard: up to 1.0 micron).
Gold plating naturally softens with wear. After around six months, a subtle change in the gold layer is expected and reflects normal use, not a flaw.
To keep your plated jewelry looking beautiful for as long as possible, follow these care tips: - Avoid contact with water and chemicals - remove your jewelry before showering, swimming, or applying lotions, perfumes, or cleaning products. - Put jewelry on last - apply cosmetics, perfumes, and hair products first, then wear your jewelry. - Store it properly - keep pieces in a soft pouch or jewelry box, separate from other items to prevent scratches. - Clean gently - wipe with a soft, dry cloth after each wear to remove oils and residue.
If you receive a message that your payment didn’t go through, please check your billing and personal information to confirm that the credit card number you entered is correct. If you still have trouble after confirming all of your information please email us at support@talisa.com and our customer service reps will be happy to assist you.
Yes, our payments are very secure, we work only with payment providers that meet the highest industry standards and guidelines. You do not need to worry when placing an order with us. In addition we do not store your credit card information and we have no prohibited data storage.
It is a flexible membership program with many exclusive perks. You can read more about its benefits at the link: Talisa VIP program.
You can opt in to become a VIP member by completing a purchase online and selecting the VIP option at checkout. Your membership will be activated right after checking out.
Sure, just select the "One-time purchase" option in your shopping cart. Please note that joining VIP membership makes you eligible for a deeper discount on your first VIP order as well as other perks.
No, the VIP membership does not oblige you to order every month. You are free to accumulate your store credit to spend it later on jewelry or skip the month altogether.
Go to My Account > My VIP Membership and press 'Skip the month'. You can use this option only before the 6th of the month.
There is a monthly fee of $39.95. This amount will be withdrawn automatically on the 6th of the month from the card you used when buying the membership. You’ll get it back in the form of a store credit towards purchasing jewelry.
If you buy something during the month, your credit card won’t be charged. Moreover, every month before the 6th you have the option to skip a month of your membership.
You can cancel your membership at any time! All you need to do is go to My Account > My VIP Membership > Manage My Membership and choose the ‘Cancel my membership’ option.
No, the store credit earned during your VIP membership will remain on your balance even after the cancellation.
To request a refund of store credit within the 1-Year Period, please contact support@talisa.com; we will be happy to refund you.
Talisa Box is a unique offering that combines personal styling services with a home try-on experience. We aim to provide you with a personalized selection of jewelry styles regularly. You can try them on at the comfort of your home and purchase only what you love.
It all starts when you take a style quiz and tell us your style and sizing preferences as well as anything else you'd like us to know. After receiving your quiz answers, our dedicated styling team sets to work. They'll match you up with meaningful pieces of jewelry based on your style & fit preferences.
There's a styling fee for each box, which is then applied as credit to anything you decide to keep.
Once your box is styled and delivered to you, you have 7 days to try on your new jewelry and make up your mind. Finalize your Box online before your try-on period ends to let us know what items you'd like to keep.
You pay only for the items you keep - send the rest back to us using a prepaid return label that comes with each box.
Your styling fee covers box preparation and styling, seven days to try everything on at home and free shipping both ways. You'll also receive a credit toward anything you keep.
The non-refundable styling fee is charged before each box is scheduled. It can only be credited toward purchases from that particular box. If you end up not purchasing anything from that box, unfortunately that styling fee cannot be rolled over to your next box.
Before you receive your Box, you may notice that there is an authorization attempt for $10 made for your card. This is done to ensure that the payment method you provided is still accurate and working correctly. This is not a charge, only a pre-authorization - the funds are released as soon as your payment method is marked as 'valid' in the system.
We have an ever-growing range of styles, so the pricing varies. Pieces start from around $30 per item, with most items between $45–$80 after your discount.
Before the end of your 7-day try-on period, sign in and navigate to the Box Dashboard in your account. There you can complete an online checkout and let us know what you're keeping, as well as leave your feedback.
You will have an option to mark what you’d like to keep and what to return, as well as to save:
You'll be charged for any items you've marked as 'to keep', minus your styling fee credit and any discounts applicable.
If you don't finalize before the period ends, payment will be processed automatically for all items.
If there's an item you'd like to try on the website - great! You can reach out to us directly at support@talisa.com to pass your suggestions on to the stylist.
You can review the items and finalize your Box in the Box Dashboard part of your account. Make sure you're signed in with the email address you used for completing the style quiz.
We create an account for you to manage your Box membership once you fill out the style quiz and pay the styling fee. Provide an up-to-date email address to maintain easy access to your Box Dashboard.
We're so sorry none of the items were to your liking! Make sure to mark the items you're going to return during finalizing that box in your account.
Each Box contains a prepaid return label - use it to send any item you did not love back. You can drop your returns off at the post office or in a blue USPS mailbox. You'll get an email from us once we receive your returns. Read our return policy to learn more.
We will be looking forward to hearing from you to improve the next selection. Our stylists read all of the feedback you share with us to make each new box more personalized and diverse. The more suggestions you can give us, the better!
Sure! Navigate to your account > Box Dashboard > 'Manage Box Membership'. You have an option to:
You can cancel your membership at any time. To cancel, navigate to your account > Box Dashboard > 'Manage Box Membership'. If you have items to send back, your membership will be canceled automatically once we receive your return.
