Exclusive Offer - 20% off 1st VIP purchase  (applied in cart)

How long do I have to return or exchange an item?

If you are unsatisfied with your purchase, you have the option to return it for a refund. To learn more, check the Return Policy.

Any item purchased from Talisa Jewelry can be returned, including personalized items.

To get in touch with us concerning a return or cancellation, please email us at support@talisa.com.

How do I return an item for exchange or refund?

If you would like to return an item for a refund or exchange simply email us at support@talisa.com. Within 24 hours one of our customer service reps will follow up with you with details on how to receive your refund or exchange your order.

How long will my refund take?

Once we receive the returned product from you, your refund will be processed and it will be placed back in the account that you purchased the item from within 3-5 business days.

How can I return or exchange a gift?

To return or exchange a gift please email us at support@talisa.com. One of our customer service reps will follow up with you within 24 hours with instructions on how to proceed with the refund or exchange process.

Can I cancel my order?

Yes, you can easily cancel any order you make. If you would like to cancel your purchase, please contact us at support@talisa.com with your order number and full name. Cancellations will be processed on the day we receive your cancellation request.

How long does shipping take?

As most of our jewelry items are personalized making your special and unique piece is something that is included in the shipping time frame.

From the day that your order is placed shipping in the United States and Canada takes 2-3 weeks and international orders take 3-4 weeks.

What are your shipping options?

We offer free shipping on all of our jewelry at no minimum cost at all.

Will I have to pay international taxes & duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped.

Each customer is responsible for any customs charges that may be applied to international shipments. Talisa Jewelry has no control over these charges and is not responsible for any actions taken by customs or delivery services.

How can I check the status of my order?

You can quickly and easily check the status of your order in your Talisa Account. Simply login to your account first. Click on the ‘My account’ link on the bottom bar of the homepage. Once you are logged in click on “My Orders” in the menu list on the left hand side of the page.

If you haven't created an account with us you can go into the link below to fill in your information and check the status of your order: https://www.talisa.com/sales/guest/form/

I received the tracking link, but it's not working

If the link is not yet active when you receive our email, please allow 24 to 48 hours for the system to update. Tracking numbers need time to become activated by the carrier's tracking system.

I log into my account, but I cannot see my Order

If you can not see your order in your account, it usually means that you created an account with us after you submitted your order as a guest. Please send us an email about this issue at support@talisa.com and we will quickly link your order to your account and you will be able to view it there.

I placed an order with you but I made a mistake. How can I fix it?

To fix an order just send us an email with your order number and the customer name of the order to support@talisa.com and we will take care of updating your order. Please note, making changes to an order might affect the delivery date.

I placed an order but I did not receive an order confirmation

If you did not receive an order confirmation email please send us an email at support@talisa.com with your full name and one of our customer service reps will get back to you quickly with all of your order information.

I don’t know my ring size, how can I find it?

We have a short guide on our website to assist you in measuring your ring size: https://www.talisa.com/ring-size. For best results, you should measure a ring that you own and compare its diameter with our sizer.

Can I add more birthstones than the maximum amount given?

The quantity of birthstones on each piece of jewelry is standard and is shown on each product page. Unfortunately, we can not add any additional birthstones if you reached the limit.

What is the order of the birthstones I picked on my jewelry item?

For all of our rings, bracelets and horizontal style necklaces the order of the birthstones is from left to right. For vertical style necklaces the order of the birthstones is from top to bottom.

How can I clean/care for my jewelry?

  • To keep your jewelry in the best condition that can last through we recommend keeping it in a dry place when not worn.
  • You can easily clean your jewelry in a number of ways. The first is to simply wipe off fingerprints or oil related stains with a soft lint free cloth.
  • Sterling silver jewelry can easily be cleaned with a silver polish. You can purchase a quality silver cream at most jewelry stores, drug stores and even supermarkets. Besides polish you can also clean silver jewelry with a little bit of lemon juice or even a little toothpaste on a toothbrush and simply wipe after with a little bit of warm water and a cloth.

How should I take care of the bracelet?

Leather Bracelets

  • Even though technically speaking, the leather is waterproof, we would suggest to take it off before swimming/taking a bath/showering because water can change the size and affect the overall state of the bracelet over time.
  • Regarding the nighttime, if it feels comfortable you may wear it to bed, nothing bad will happen.
  • However, according to our clients' reviews, it's more cozy to take it off before going to sleep.
  • Other than that, leather is a rather durable material and does not require any additional measures: don’t clean it with harsh chemicals, avoid extreme temperatures and everything will be fine.

Beaded Bracelets

  • To keep your bracelet in the best condition that can last through we recommend keeping it in a dry place when not worn. You can easily clean it by simply wipe off fingerprints or oil related stains with a soft lint free cloth.
  • Do not use any cleaning materials.
  • Perfume and any chemical substances may affect the beads, we recommend to put your bracelets only after you wear your perfume.
  • To keep your bracelet in the best condition we recommend removing it before showering or going swimming.

Is your Jewelry 925 Sterling Silver?

Yes, all of our silver jewelry is sterling silver stamped with 925.

We buy our silver from United Precious Metal Refining, which makes all of its products in the USA.

Our silver jewelry is made with Alloy S 88 that is De-Ox and has high tarnish resistance.

Is sterling silver affected by water?

Clean water will not affect the color of your silver however the chemicals within water may affect the color. To keep your jewelry in the best condition we recommend removing your jewelry pieces before showering or going swimming. Different soaps and shampoos may contain chemicals that can affect the color of the silver.

Also, things like chlorine in swimming pools and salt in the sea can also affect the color of your jewelry. However, if your silver jewelry does begin to change color, it is simple enough to clean with a silver polish. It can do wonders!

What is the quality of your Gold Plating?

For all of our gold plated jewelry we use high quality 1.5 micron gold plating. However the durability of an item will highly depend on the care the wearer takes of his or her jewelry. In addition, everyone has different acidic PH levels in the body. The level of acidity in your skin along with moisture can also affect the quality over time of the gold plating of the jewelry. This is why pieces such as rings and bracelets which have more skin contact may wear more over time then earrings or necklaces. Removing plated jewelry before doing physical activity or taking a shower will also help to keep the plating of the jewelry in the best condition. In addition, we recommend storing your plated jewelry in a sealed plastic bag when not worn to help keep it in good condition.

I received a ‘Payment Didn’t Go Through’ message, what should I do?

If you receive a message that your payment didn’t go through, please check your billing and personal information to confirm that the credit card number you entered is correct. If you still have trouble after confirming all of your information please email us at support@talisa.com and our customer service reps will be happy to assist you.

Do you use secure payment methods?

Yes, our payments are very secure, we work only with payment providers that meet the highest industry standards and guidelines. You do not need to worry when placing an order with us. In addition we do not store your credit card information and we have no prohibited data storage.

What is the VIP membership?

It is a flexible membership program with many exclusive perks. You can read more about its benefits at the link: Talisa VIP program.

How do I become a VIP Member?

You can opt in to become a VIP member by completing a purchase online and selecting the VIP option at checkout. Your membership will be activated right after checking out.

Can I place an order without joining the VIP membership?

Sure, just select the "One-time purchase" option in your shopping cart. Please note that joining VIP membership makes you eligible for a deeper discount on your first VIP order as well as other perks.

Do I have to buy something every month?

No, the VIP membership does not oblige you to order every month. You are free to accumulate your store credit to spend it later on jewelry or skip the month altogether.

How do I skip a month?

Go to My Account > My VIP Membership and press 'Skip the month'. You can use this option only before the 6th of the month.

How much does the VIP membership cost?

There is a monthly fee of $29.95. This amount will be withdrawn automatically on the 6th of the month from the card you used when buying the membership. You’ll get it back in the form of a store credit towards purchasing jewelry.

If you buy something during the month, your credit card won’t be charged. Moreover, every month before the 6th you have the option to skip a month of your membership.

What’s your cancellation policy?

You can cancel your membership at any time! All you need to do is go to My Account > My VIP Membership > Manage My Membership and choose the ‘Cancel my membership’ option.

If I cancel my VIP membership, will the store credit I earned while being a member disappear?

No, the store credit earned during your VIP membership will remain on your balance even after the cancellation.

Can I get a refund?

To request a refund of store credit within the 1-Year Period, please contact support@talisa.com; we will be happy to refund you.

What is Talisa Box?

Talisa Box is a unique offering that combines personal styling services with a home try-on experience. We aim to provide you with a personalized selection of jewelry styles regularly. You can try them on at the comfort of your home and purchase only what you love.

How does it work?

It all starts when you take a style quiz and tell us your style and sizing preferences as well as anything else you'd like us to know. After receiving your quiz answers, our dedicated styling team sets to work. They'll match you up with meaningful pieces of jewelry based on your style & fit preferences.

There's a styling fee for each box, which is then applied as credit to anything you decide to keep.

Once your box is styled and delivered to you, you have 7 days to try on your new jewelry and make up your mind. Finalize your Box online before your try-on period ends to let us know what items you'd like to keep.

You pay only for the items you keep - send the rest back to us using a prepaid return label that comes with each box.

What does the styling fee cover?

Your styling fee covers box preparation and styling, seven days to try everything on at home and free shipping both ways. You'll also receive a credit toward anything you keep.

Is the styling fee a one-time charge?

The non-refundable styling fee is charged before each box is scheduled. It can only be credited toward purchases from that particular box. If you end up not purchasing anything from that box, unfortunately that styling fee cannot be rolled over to your next box.

How much are the Box items and when I am charged?

While curating jewelry for you, we take into account your style, fit and budget preferences. You can get a good idea of the prices for quality items we'll be sending to you at the website. As a Box member, you'll also enjoy an exclusive 25% off every piece of jewelry you buy.

Before the end of your 7-day try-on period, sign in and navigate to the Box Dashboard in your account. There you can complete an online checkout and let us know what you're keeping, as well as leave your feedback.

You'll be charged for any items you've marked as 'to keep', minus your styling fee credit and any discounts applicable.

The charge takes place as soon as you complete the online checkout, or as soon as we process your returns - whichever comes first.

Can I choose items for my Box?

If there's an item you'd like to try on the website - great! You can leave a hint to us by adding it to your shopping cart while logged in. You can also reach out to us directly at support@talisa.com to pass your suggestions on to the stylist.

I don't see any Box items in my account

You can review the items and finalize your Box in the Box Dashboard part of your account. Make sure you're signed in with the email address you used for completing the style quiz.

We create an account for you to manage your Box membership once you fill out the style quiz and pay the styling fee. Provide an up-to-date email address to maintain easy access to your Box Dashboard.

What if I did not like any of the items?

We're so sorry none of the items were to your liking! Make sure to mark the items you're going to return during finalizing that box in your account.

Each Box contains a prepaid return label - use it to send any item you did not love back. You can drop your returns off at the post office or in a blue USPS mailbox. You'll get an email from us once we receive your returns.

We will be looking forward to hearing from you to improve the next selection. Our stylists read all of the feedback you share with us to make each new box more personalized and diverse. The more suggestions you can give us, the better!

Can I skip a month or more?

Sure! Navigate to your account > Box Dashboard > 'Manage Box Membership'. You have an option to:

  1. skip the styling fee and your next box,
  2. pause your membership for 2 or 3 months.

What is your cancellation policy?

You can cancel your membership at any time. To cancel, navigate to your account > Box Dashboard > 'Manage Box Membership'. If you have items to send back, your membership will be canceled automatically once we receive your return.

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